Frequently Asked Questions

Everything you need to know about your journey to better sleep.

How long is the risk-free trial period?

We offer a 100-night trial on our mattresses to ensure it's the perfect fit for you. If you don't love it, we'll arrange a full refund and a free pickup.

How does the mattress shipping process work?

Our mattresses are compressed, vacuum-sealed, and delivered in a compact box. Shipping is free, and your order typically arrives within 3-7 business days.

Do I need to flip my Emma mattress?

No, our mattresses are designed with specific layers for support and comfort, so they should not be flipped. We recommend rotating it 180 degrees every 3-6 months.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm.

Is there a warranty on Emma products?

Yes, all Emma mattresses come with a 10-year limited warranty that covers dimensional stability and durability of the core materials.

Can I use the mattress on any bed frame?

Absolutely. Our mattresses work perfectly on slatted frames, divan bases, or even the floor, provided the surface is dry and level.